These frequently asked questions are related to our daily operations of The Village Veterinarian. If you do not see an answer to your question below, please feel free to call us at 217-483-6000.
Where are you located?
The Village Veterinarian is located at 306 N. Main in Chatham. We are right on route 4 at Main Plaza, right behind BP Gas Station.
What are your hours?
Monday – Friday from 7:30 AM – 12:00 PM and 1:00 PM – 6:00 PM
Saturday from 8:00 AM – 12:00 PM
*Closed on Sundays
What services do you provide?
Do you operate by appointment? Can I bring my pet in without an appointment?
We prefer to make appointments to minimize waits. However, sick or injured pets will be worked into the schedule as soon as possible.
How do you handle emergencies outside of office hours?
Do you offer grooming? What is the procedure?
Does your hospital treat birds or exotics?
No, we do not treat birds or exotic pets. However, we are happy to refer you to a practice that does.
Do you board pets?
Unfortunately, we do not have enough space to board pets.
Where do you keep my pet if he or she has to stay overnight?
Will someone be with my pet if he or she has to stay overnight?
No staff members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the Animal Emergency Clinic in Springfield.
My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?
I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?
Do you bill?
We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.
Do you take personal checks?
Do you take credit cards?
Do you give senior citizen discounts?
Do you take spay/neuter certificates?
What is your policy on deposits when an animal is hospitalized?
With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.
Why are you more expensive than the "low cost" clinic down the road?
We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options to owners so that they may choose the level of care that they want and that works with the family budget.