Frequently Asked Questions

We are here to answer your questions.


Office Procedures

These frequently asked questions are related to our daily operations of The Village Veterinarian. If you do not see an answer to your question below, please feel free to call us at 217-483-6000.

Where are you located?

The Village Veterinarian is located at 306 N. Main in Chatham. We are right on route 4 at Main Plaza, right behind BP Gas Station.

What are your hours?

Monday – Friday from 7:30 AM – 12:00 PM and 1:00 PM – 6:00 PM
Saturday from 8:00 AM – 12:00 PM

*Closed on Sundays

What services do you provide?
We are a full-service companion animal hospital. We provide a wide range of medical and surgical care for dogs and cats.
Do you operate by appointment? Can I bring my pet in without an appointment?

We prefer to make appointments to minimize waits. However, sick or injured pets will be worked into the schedule as soon as possible.

How do you handle emergencies outside of office hours?

We recommend the Animal Emergency Clinic of Springfield for ill or injured animals outside of regular clinic hours. The AEC is open all hours that we are not and offers round-the-clock care. Their number is 217-698-0870.

Do you offer grooming? What is the procedure?
We are not equipped to do any sort of grooming.
Does your hospital treat birds or exotics?

No, we do not treat birds or exotic pets. However, we are happy to refer you to a practice that does.

Do you board pets?

Unfortunately, we do not have enough space to board pets.

Where do you keep my pet if he or she has to stay overnight?
Each pet will have a separate compartment to stay in overnight. Animals are segregated according to case and species.
Will someone be with my pet if he or she has to stay overnight?

No staff members stay in the hospital overnight. Animals requiring round-the-clock attention may be transferred to the Animal Emergency Clinic in Springfield.

My pet was treated at your hospital, and now it seems that the itching/ear infection has come back. Can I get more medicine?
Generally, we should see the pet again if no refills are indicated on the prescription label.
I took my pet to another veterinarian when she was sick. Now, I just need more medicine and your office is closer. Can I pick up more medicine from you?
It is illegal for us to dispense medication to pets that we have not seen. We may only prescribe for pets we have seen in the last 12 months.
Do you bill?

We do not bill. We do accept credit cards, checks, and cash. We have a credit company program in place that is our only option available for billing. CareCredit utilizes an application that is very similar to a credit card application.

Do you take personal checks?
Do you take credit cards?
We take Mastercard, Visa, Discover, and CareCredit.
Do you give senior citizen discounts?
We do not currently have a senior citizens discount in place.
Do you take spay/neuter certificates?
We are not currently participating in any spay/neuter programs.
What is your policy on deposits when an animal is hospitalized?

With seriously ill or injured animals, we may require a deposit at the time of hospitalization. This is usually half of the estimated charges. The balance of the bill is required at the time of discharge of the animal.

Why are you more expensive than the "low cost" clinic down the road?

We try to provide the best possible care for our patients. High-quality care can be expensive. Whenever possible, we try to present options to owners so that they may choose the level of care that they want and that works with the family budget.